mn999 Privacy Policy

mn999 ("we", "us", "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy describes how we collect, use, store, share, and protect information about you when you use the mn999 platform, including the website at mn999.onl and all associated services such as sports betting, live casino, slots, and payment processing.

This policy applies to all players who visit or use the mn999 platform, whether or not they have created a registered account. By continuing to use mn999, you confirm that you have read this Privacy Policy and agree to the practices described within it. If you do not agree, please stop using the platform and contact us to request account closure.

mn999 collects information from you in three main ways: information you provide directly to us, information collected automatically when you use the platform, and information received from third-party service providers such as payment processors. The following sets out the categories of personal data we collect.

Information You Provide Directly

• Account registration details: full name, date of birth, email address, and mobile number.
• KYC identity documents: National ID (NID) number, passport or birth certificate copy, as required for age and identity verification.
• Payment method details: your bKash, Nagad, Rocket, or Upay mobile number, as used for deposits and withdrawals.
• Communications: messages sent to our support team, feedback submitted through the platform, and any other correspondence.

Information Collected Automatically

• Device and browser information: device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: pages and games visited, time spent on each page, betting and gaming activity (game titles, stake amounts, outcomes), deposit and withdrawal history.
• Network and location data: IP address, approximate geographic location derived from IP address (country and region level only — not precise GPS location).
• Cookies and tracking data: session cookies, preference cookies, and analytics identifiers as described in the Cookies section below.

Information from Third Parties

• Payment verification data from bKash, Nagad, Rocket, and Upay confirming transaction status and the mobile number associated with each payment.
• Fraud prevention and AML screening data from third-party compliance service providers where required by applicable law.
• Game content and outcome data from our licensed game providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and others) as necessary to verify game results and resolve disputes.

mn999 uses the personal information we collect for the following purposes. Each purpose has a lawful basis — we only process your data where we have a legitimate reason to do so.

• Account creation and management: to register your mn999 account, authenticate your identity, and manage your profile and preferences.
• Age and KYC verification: to confirm that you meet the minimum age requirement of 21 years and that your identity matches the payment method you use.
• Payment processing: to handle deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records of all transactions.
• Platform personalisation: to remember your language preference, game history, and responsible gaming settings, and to tailor the content and promotions shown to you.
• Fraud prevention and security: to detect and prevent unauthorised access, account takeover, bonus abuse, money laundering, and other prohibited conduct.
• Legal compliance: to meet our obligations under applicable law, including responding to lawful requests from law enforcement authorities in Bangladesh.

We do not use your personal data for automated decision-making or profiling in a way that produces legal or similarly significant effects on you, except where required for fraud prevention or legal compliance.

When you make a deposit or request a withdrawal on mn999, we process payment data in partnership with the relevant mobile financial service providers: bKash, Nagad, Rocket, and Upay. mn999 does not store full payment credentials on its own servers. Payment transactions are routed through the payment provider's own secure infrastructure, and only the transaction reference, amount, timestamp, and the mobile number associated with the payment are stored by mn999.

All financial transaction records are maintained in accordance with applicable record-keeping requirements. These records are used only for the purposes of processing your transactions, resolving any payment disputes, and meeting our obligations under applicable financial regulations.

mn999 does not sell, rent, or trade your personal data. We share your information only in the following limited circumstances, each of which is necessary to deliver our services or to meet our legal obligations:

• Payment service providers (bKash, Nagad, Rocket, Upay): to process your deposits and withdrawals. These providers receive only the transaction data necessary to complete the payment.
• Game content providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and others): to deliver game content to your device and to verify game outcomes. These providers may log session data as required for game integrity and dispute resolution.
• Legal and regulatory authorities: where mn999 is required by law, court order, or lawful request from a competent authority in Bangladesh to disclose personal data. We will only disclose what is strictly required.
• Fraud prevention and compliance service providers: third-party providers used for KYC verification, anti-money laundering screening, and fraud detection. These providers are contractually bound to use your data only for the specific compliance purpose for which it was shared.

If mn999 undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players of any such change in advance where possible.

The mn999 platform uses cookies and similar tracking technologies to make the site function correctly, to remember your preferences, and to understand how players use the platform so we can continue improving it. We use three categories of cookies:

• Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in during a visit, security tokens, and cookies that remember your language setting. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to understand how players navigate the platform, which games are most popular, where errors occur, and how we can improve load performance on mobile devices commonly used in Bangladesh. Analytics data is aggregated and does not identify individual players by name.
• Preference cookies: store your personalisation choices, such as your preferred language (English or Bengali), your responsible gaming notification settings, and your last-viewed game category.

You may disable non-essential cookies through your browser settings at any time. Please be aware that disabling cookies may affect some platform functionality, such as language preference persistence between sessions.

mn999 retains your personal data for as long as your account remains active and for a period after account closure as required by applicable law and our internal compliance obligations. The following general retention periods apply: account registration data and KYC documents are retained for a minimum of 5 years following account closure; transaction records are retained for a minimum of 5 years; support communications are retained for 2 years; analytics and usage data is retained in aggregated form for up to 3 years.

When personal data is no longer required for the purposes for which it was collected, and the applicable retention period has expired, mn999 will securely delete or anonymise the data so that it can no longer be attributed to an identified individual.

mn999 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the mn999 platform, secure server infrastructure with access controls, and regular security reviews.

While mn999 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, mn999 will notify affected players as promptly as practicable and will take all appropriate steps to contain and remediate the breach.

As a registered player on the mn999 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the email address shown in the footer of this page. We aim to respond to all data rights requests within 30 days.

mn999 will verify your identity before acting on any data rights request. We will not charge a fee for reasonable requests. We reserve the right to decline requests that are manifestly unfounded or excessive, in which case we will explain the reason for the refusal.

The mn999 platform is strictly for adults aged 21 and above. mn999 does not knowingly collect personal data from persons under the age of 21. If we become aware that a player account has been created by or used by a person under 21, we will immediately close the account, void any associated balances, and delete the personal data collected in relation to that account, subject to any legal retention requirements.

mn999 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we provide. Where changes are material, we will notify registered players by email or by a prominent notice on the platform prior to the changes taking effect.

The current version of this Privacy Policy is always the version displayed on the mn999 platform. The effective date at the top of this page tells you when this version was last updated. Continued use of mn999 after an update takes effect constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how mn999 has handled your personal information, please contact us using the email address displayed in the footer of this page. Our team aims to respond to all privacy-related enquiries within a few business days during Bangladesh Standard Time (BST, UTC+6) hours.